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Faq Sections

Questions about ordering / shipping / customs
How can I order something?

It's quite simple:

  1. Browse through our shop.
  2. Select one or more devices. Also have a look at the accessories.
  3. When you have finished shopping, open the shopping cart and complete the order by clicking on "Buy".
  4. Now we only need your address. After payment, the desired device can be packed and shipped.
  5. Of course you will receive constant status updates throughout the whole process and are therefore always up to date.

How long does it take for my parcel to reach me?

The shipping process varies and can only be influenced by us or the buyer to a limited extent. In the best case between 3-7 days and in the worst case about 2-3 weeks. Usually these are the shipping and handling times.

  • 1-3 days for ordering and processing
  • 3-5 days for shipping with DHL Express
  • 10-15 days for shipping with Global Priority
  • 2-4 weeks for shipping with Mail Parcel (small parts)
  • 2-4 days for shipping from the EU (depending on location)

Of course it can happen with DHL Express from China that the customs delays it a little bit. But so far DHL Express is usually within 7 days with you.


With which supplier will the goods be shipped?

We prefer Global Priority. At Global Priority we always choose the best provider for your country. Usually the delivery takes about 2 weeks and there are no import costs for you.

Mail Parcel is used more for smaller packages and DHL Express is the fastest provider, in most cases it takes only 3 days from Shenzhen to your door.


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Questions about warranty and repair
How long does a warranty or repair case last?

The duration of a repair depends on various factors, including, of course, the shipping time to China or the spare parts in Europe at our repair partners. 

Repair in Europe: If the spare parts are in stock, this can be done quite quickly. You make a warranty or repair request, send the device to our repair partner and it should be back to you within a week. In case of a warranty we take over the full costs, in case of a repair order out of warranty you save 5-20% with our repair partner. 

Repair in China: If the fault cannot be repaired in Europe, the device must be sent to China. Don't worry, we take care of the shipping to China and back. During the warranty period completely free of charge for you, for repairs outside the warranty period we charge a small fee. Usually a repair in China takes between 3-6 weeks, but don't worry, you don't have to do without a smartphone completely. We offer every customer the possibility to send a loan device for the period of the repair. This service is also free of charge.


What do I do if my device is broken?

Let's keep calm. Please contact us by email, best via the customer area in our shop. We will then check the errors with you, because often are small software errors can also be solved very easily with an update. If it really is a hardware error, you can make a warranty claim. You will receive further instructions from us in the following.

In addition to the free shipping of your device to China and the free return of the device, we also offer the possibility to call on our repair partner in Europe for minor defects. This is much faster and completely free of charge for you during the warranty period.


Will I lose the warranty by flashing an update, rooting or unlocking the device?

This depends on the update. If it is an official update, you are welcome to install it. If you don't know how to do this, you can always contact us.

However, if you try to install a custom rom, or unlock the device, or if the device is too unlocked or too rooted (except for devices that are already unlocked or rooted, such as Xiaomi devices), it's very possible that the manufacturer will refuse the warranty. This must be decided on a case-by-case basis.


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Questions about software and firmware updates
What is the difference between locked / unlocked bootloader?

In der Regel werden bei uns alle Geräte mit einer China / EN Firmware Version als locked versendet. In manchen Fällen gibt es auch Geräte mit einer globalen Firmware Versionen als unlocked. EU Versionen, die man direkt aus dem EU Lager kauft, sind in der Regel alle locked.

Locked Firmware = The bootloader is locked and you can only reopen it by binding the device to a Mi account. This is usually needed to install custom roms or alternative firmware versions. A locked firmware has no disadvantage and all services and apps work without problems.

Unlocked Firmware = The bootloader is unlocked and custom roms or alternative firmware versions can be installed without problems. Since Xiaomi has changed the process, most China devices with Global Firmware are unlocked. The only drawback at the moment is that this firmware cannot be unlocked again and Google Pay does not work. Apps like Netflix, Pokemon or Banking Apps have no influence on this. They usually work.


What does OTA Updates mean?

OTA means Over The Air and means that updates can be downloaded and installed easily via WLAN. You don't have to download Rome and install it in a complicated way, but always get the latest updates via the download.


What is the difference between the stable and developer versions of Xiaomi?

On the one hand there is the stable rom. This is the official and recommended rom version by the manufacturer. The stable version comes out every 2-3 months and does not offer root privileges.

Then there is the Developer Editon (= German developer version). This is actually, as the name already says, intended for developers. It does not differ much from the stable, but you get weekly updates. This version is just as stable as the other one, but offers the possibility of root privileges (by unlocking the bootloader).


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Questions about payment
Which payment methods do you offer?

You can choose between the following payment methods:

  • Advance payment by bank transfer to a bank account within Europe (SEPA procedure)
  • Convenient and easy to pay by PayPal and therefore also the option to pay by Visa or Mastercard
  • Fast and secure by immediate bank transfer
  • Flexible and fast with Visa or Mastercard
  • Mobile and convenient with Google Pay and Apple Pay
  • Fast and modern with Bitcoin, Litecoin and Ethereum
  • Flexible and financially viable Klarna flexible instalment purchase or purchase on account

Do you also offer quantity discounts?

Yes, we are happy to grant a quantity discount for customers with larger orders (more than 3 products). Just contact us before you buy and we will make you an offer.


Can i also pay witch credit card?

Yes, you can pay normally via Visa or Mastercard. The provider Stripe.com handles all our transactions and card verification.


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Questions about services and support
Is the device checked before departure?

Yes, we take extra time and check all devices (excluded are EU warehouse devices) for functions and also the hardware. This includes, for example, camera, GPS, sensor, display and charging tests, as well as an assessment of external defects.

If a new firmware is available for the device, we install it. In case of errors, an exchange will be made before shipment and a new device with full functionality will be sent to the customer. This way we guarantee that our customers only receive faultless devices.

If you do not agree with these tests, please let us know when ordering. In this case, we can send the device welded, but we do not give any guarantee. Please also note that under certain circumstances - but in the rarest cases - images may remain on the device due to the tests.


Can I also order accessories that are not available in the shop?

There are plenty of accessories for almost every device in China. As soon as a device comes on the market and is just a little bit more known, the market is flooded with accessories. You can find everything from covers and foils to stuffed animals.

If you have a specific accessory in mind, you can request it from TradingShenzhen before ordering. Just use our form on the contact page.


Can I also order devices (smartphone, tablets, gadgets) that are not available in the shop?

We are right at the source of Chinese technologies. If you have a specific device in mind, you can request it from us before ordering. Just use our form on the contact page.


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General questions about our products
Which LTE networks do China Smartphones support?

Most Xiaomi, Redmi, Realme, Oppo, Vivo, Oneplus and Meizu smartphones support band 1 and 3 ( frequency 1800MHz and 2100MHz ). This is sufficient for LTE reception in most EU countries.

In Germany, LTE is also transmitted in band 20 (frequency 800 MHz). This frequency is used by some providers in rural areas and so you will usually be downgraded to HDSP+ / UMTS. Global versions of the devices also offer band 20 (frequency 800MHz).


What is the difference between a normal SIM, Nano SIM and Micro SIM card?

There are different sizes for SIM cards. The very old SIM cards had a quite large format, were replaced by Micro SIM cards, which are a bit smaller and recently there are also Nano SIM cards. Special Apple relies on Nano SIM cards.

There are also adapters for the individual cards, but we always recommend to use the size that is needed in the phone. Usually you can order a Micro or Nano SIM card for free from your provider.


Is an user manual enclosed with the ordered device?

Most Chinese manufacturers only include a Chinese quick start guide, but even renowned manufacturers such as Motorola or Apple do not provide complete manuals these days.

It is generally assumed that you explore the system yourself. With MIUI or Emotion UI it is very easy to find your way around, because both Android interfaces are quite self-explanatory. If you take a little more time with it, you will also find the little secret features.

Stock Android smartphones usually have a small guide during the first setup (software-based).


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General questions about our shop
How can I change the language of the shop?

You can change the language in the shop in the top right corner by clicking on the flag.


Do you also send review devices to blogs, Youtube Channels & Co.

Yes, we are very interested in new partnerships. If you have a blog, a youtube channel or similar, you can request a review device from us. We will then decide specifically whether a partnership is a possibility.

In addition, we would like to emphasize that we do not want to give any instructions to the reviewers or influence their opinion and conclusion. We only want honest opinions and refrain from contributions that can be embellished against payment.

If you are interested simply send an e-mail to [email protected].


Is there a loyalty or partner program?

Yes, we have our own loyalty program. With this you earn money with every friend, acquaintance, relative and every other person who comes to our shop via your affiliate link, or who enters your e-mail address and your affiliate code when registering in the shop.

We share you with 2% of the total turnover of his first order. In addition, we will give you 1€ for each person who has registered via your link or partner code.

You will find all you need to know about this in your account under Partner Program.


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Featured Questions

How long does a warranty or repair case last?

The duration of a repair depends on various factors, including, of course, the shipping time to China or the spare parts in Europe at our repair partners. 

Repair in Europe: If the spare parts are in stock, this can be done quite quickly. You make a warranty or repair request, send the device to our repair partner and it should be back to you within a week. In case of a warranty we take over the full costs, in case of a repair order out of warranty you save 5-20% with our repair partner. 

Repair in China: If the fault cannot be repaired in Europe, the device must be sent to China. Don't worry, we take care of the shipping to China and back. During the warranty period completely free of charge for you, for repairs outside the warranty period we charge a small fee. Usually a repair in China takes between 3-6 weeks, but don't worry, you don't have to do without a smartphone completely. We offer every customer the possibility to send a loan device for the period of the repair. This service is also free of charge.


Is the device checked before departure?

Yes, we take extra time and check all devices (excluded are EU warehouse devices) for functions and also the hardware. This includes, for example, camera, GPS, sensor, display and charging tests, as well as an assessment of external defects.

If a new firmware is available for the device, we install it. In case of errors, an exchange will be made before shipment and a new device with full functionality will be sent to the customer. This way we guarantee that our customers only receive faultless devices.

If you do not agree with these tests, please let us know when ordering. In this case, we can send the device welded, but we do not give any guarantee. Please also note that under certain circumstances - but in the rarest cases - images may remain on the device due to the tests.


What do I do if my device is broken?

Let's keep calm. Please contact us by email, best via the customer area in our shop. We will then check the errors with you, because often are small software errors can also be solved very easily with an update. If it really is a hardware error, you can make a warranty claim. You will receive further instructions from us in the following.

In addition to the free shipping of your device to China and the free return of the device, we also offer the possibility to call on our repair partner in Europe for minor defects. This is much faster and completely free of charge for you during the warranty period.


Is there a loyalty or partner program?

Yes, we have our own loyalty program. With this you earn money with every friend, acquaintance, relative and every other person who comes to our shop via your affiliate link, or who enters your e-mail address and your affiliate code when registering in the shop.

We share you with 2% of the total turnover of his first order. In addition, we will give you 1€ for each person who has registered via your link or partner code.

You will find all you need to know about this in your account under Partner Program.


Do customs fees still have to be paid on import?

For customers in Europe, in most countries there is no customs duty on smartphones, tablets or smaller gadgets. However, customers in Europe are required to pay import sales tax, which may be levied on the ordered item by the country in question.

As a rule, the import sales tax (e.g. 19% in Germany) is paid by DHL Express / Postman. Should there be any complications with customs clearance, or should the paid fee seem too high to you, you can always contact us and we will help you with the processing. The import sales tax is calculated from the declaration value (purchase price) + shipping costs.

IMPORTANT! We also offer shipping methods that do not incur customs duties or import sales tax. One option to save costs is Global Priority.

EU WAREHOUSE! For customers in Europe there are of course no import or customs costs for products from the EU warehouse. 


How long does my device have warranty?

The devices what you buy from us have one year warranty.


Why are the Paypal fees so high?

We are really sorry, but since Paypal HongKong charges very high fees (8.7%) this would reduce our small profit massively. Therefore we are unfortunately dependent on passing on a certain part of these fees to the customers. All other payment methods are possible without extra fees.


When is a Bitcoin / Litecoin / Ethereum payment confirmed?

Unfortunately this depends on the network. Bitcoin payments usually take 1-10 minutes under normal load. Litecoin and Ethereum payments are usually confirmed faster. However, it can also happen, as with the 2017 hype, that payments take several hours. Don't worry, if there is a timeout and the payment is still sent, we will of course confirm it. 


Do the smartphones in Europe work without problems?

All smartphones and tablets that offer mobile internet and phone calls work without problems in Germany & Co. We also only offer devices that work without problems in European countries and the rest of the world.

There are China Mobile versions, but we do not offer them. If you need a corresponding China version, please contact us or note this need in the corresponding order.


How long does a refund with Visa/Mastercard/Paypal or bank take

Usually a refund takes time: 

Paypal = 1-2 working days

Visa / Mastercard = depends on your bank, but should be credited to your credit card within 1-10 business days

Sofort / Bank = depends on your bank and country, but in Europe the transaction should be completed in 2-5 working days

Bitcoin / Klarna = 1-2 working days


Can I also have my package sent to a Packstation/Dropshipping address?

No, shipping to a packing station or dropshipping address is currently not possible for logistical reasons.


RES2k Mobile or RES2k doesn't work, what now?

Usually it is often simply due to the Micro SD card. This could be loose and therefore we recommend as a first tip to remove the micro SD card and insert it again. Furthermore, the RES2k Mobile sometimes runs out of batteries. Here a change helps. If everything does not help, just send us a mail to [email protected]


What does "Ready to ship in 3-5 days" mean?

Like many other China Shops we do not have a large stock, because in China the prices are often subject to fluctuations. So it can happen that the price drops by 20-30€ within a week. Since we want to pass these price reductions on to our customers as soon as possible, we often buy the devices Just-In-Time.

"Ready for dispatch in 3-5 days" means nothing else than that we have the device in stock or can get it within max. 5 days. After that it will be packed and shipped.


Is no CE mark a problem during import?

No, the European CE mark as we know it is not a (test) "seal", but an administrative mark, which expresses the free marketability of appropriately marked industrial products in the European internal market. If you want to sell the goods as a trader, this mark is important for you. However, if you are a private person, the CE mark is not important for you and should not hinder the importation.

We even give the guarantee that every device will come to you, even if no CE mark is attached. If this is not the case, we will refund the full costs.


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