Warranty and repairs
The time depends on the fault, the repair route, shipping and spare-part availability. The warranty regulations estimate about three days to one month for manufacturer processing; shipping and the individual case can extend the total time. Please contact us through our contact form first. Support will explain the available route and expected costs before you send the device.
Contact support. See the warranty regulations for the applicable terms.
First describe the problem through our contact form, preferably from your customer account. We will check possible software or usage causes and then explain the appropriate warranty or repair route. Only send the device after support has instructed you to do so.
An official manufacturer update is generally the intended path. Rooting, unlocking the bootloader, custom ROMs or unauthorised repairs can affect security, functionality and warranty claims.
Coverage depends on the fault, device and current warranty regulations. Contact support before returning the device or making another modification.
Document the condition and contact us immediately through the contact form. Keep the packaging and shipping documents and do not return the device without instructions. Support will review the case and explain the next steps under the warranty regulations.
The period depends on the manufacturer and TradingShenzhen terms for the specific device. Many devices are listed with a one-year warranty, subject to the warranty regulations. Check the product information and contact support before sending a warranty case.
The warranty covers device faults that occur within the applicable period without customer intervention, including devices that arrive defective. Exclusions include accessories, accidental damage, modifications, third-party parts, improper transport, loss on return and certain software or usage issues. See the warranty regulations for full terms.
We offer only a limited selection of spare parts, currently mainly individual displays or repair kits for selected models. Availability and compatibility are shown on the relevant product page. For other parts, ask support or a qualified repair service.