Repair handling

Table of Contents

Repair handling

  1. Our repair service in Europe
  2. Processing time
  3. Highest standards
  4. Repair process
  5. Note

Our repair service in Europe

Many Chinese shops require devices to be shipped back to China for every repair. TradingShenzhen works with repair partners in Europe for smaller repairs, such as software issues. After contacting support, you receive the approved shipping address and next steps. The warranty lasts one year from the day you receive the device.

Smaller repairs may be handled in Europe. Other repairs are forwarded to the manufacturer in China. For an accepted warranty claim, TradingShenzhen covers all costs incurred. Within Europe, we provide a shipping label; outside Europe, you arrange shipping yourself and we reimburse the shipping costs. The complete warranty process usually takes 4–10 weeks, including transport, forwarding, manufacturer repair and return delivery.*

Processing time

Not every customer has a second smartphone available during a lengthy repair. The complete warranty process usually takes 4–10 weeks, including transport, forwarding, manufacturer repair and return delivery. Depending on the defect, smaller repairs can sometimes be completed quickly.

If it takes longer, contact us.

Highest standards

Your device is in good hands with our repair partners. Over the past years, our partners have proven themselves with high-quality repairs that many manufacturers could not have completed faster. The repair teams have years of experience with smartphones, tablets and notebooks.

Our partners use first-class equipment and materials so that your smartphone, tablet or notebook works as it should after the repair. Strict quality control helps ensure that the repair is completed to your full satisfaction.

Repair process

  1. After support approval, the customer sends the device to the provided address. Please make sure it is packed safely.
  2. The device is accepted and checked by our repair partner.
  3. Our repair partner performs the repair.
  4. Quality control checks the device.
  5. After a successful repair, the device is sent back to the customer.

For an accepted warranty claim, TradingShenzhen covers all costs incurred, including transport, forwarding, manufacturer repair and return delivery. If the warranty has expired or the damage is not covered, we will still support you with a paid repair after cost approval; as a TradingShenzhen customer, you receive a discount on repairs carried out by our partners.

Note

* There are exceptions because transport to China can be extensive and complicated. A device with an internal battery may have to be transported as dangerous goods, which can increase shipping time.