Repair handling

Table of Contents

Repair handling

  1. Our repair service in Europe
  2. Processing time
  3. Highest standards
  4. Repair process
  5. Note

Our repair service in Europe

Many Chinese shops require devices to be shipped back to China for every repair. Not with us: TradingShenzhen works with repair partners in Europe. You can send the device to a European address, where professionals inspect it and communicate with you in English or German.

Many defects can be repaired in Europe. This saves shipping costs, avoids reimport stress and, above all, saves time. If a device cannot be repaired in Europe, you can rely on our warranty and repair processing via China. This takes longer, but we cover the full cost during the warranty period. In most cases, the device should be back with you within one to three months.*

Processing time

Not every customer has a second smartphone available during a lengthy repair. Experience with our repair partners shows that our customers receive their smartphones back twice as fast in 9 out of 10 cases compared with a repair directly by the manufacturer. Depending on the defect, devices can sometimes be repaired on the first repair day.

If it takes longer, contact us.

Highest standards

Your device is in good hands with our repair partners. Over the past years, our partners have proven themselves with high-quality repairs that many manufacturers could not have completed faster. The repair teams have years of experience with smartphones, tablets and notebooks.

Our partners use first-class equipment and materials so that your smartphone, tablet or notebook works as it should after the repair. Strict quality control helps ensure that the repair is completed to your full satisfaction.

Repair process

  1. The customer sends in the device. Please make sure it is packed safely.
  2. The device is accepted and checked by our repair partner.
  3. Our repair partner performs the repair.
  4. Quality control checks the device.
  5. After a successful repair, the device is sent back to the customer.

If your device is still covered by warranty, TradingShenzhen pays for the repair. If the warranty has expired, we will still support you: as a TradingShenzhen customer, you receive a discount on repairs carried out by our partners.

Note

* There are exceptions because transport to China can be extensive and complicated. A device with an internal battery may have to be transported as dangerous goods, which can increase shipping time.