Customs information
In short: With Global Priority, Mail Parcel and shipping from our EU warehouse, you pay no customs duty and no import VAT. We cover these import costs. There are no extra charges on delivery.
Last updated: October 2026
Do I have to pay customs duty or import VAT?
No, not with our shipping methods. TradingShenzhen or our logistics partner covers the import costs.
| Shipping method | Customs duty and import VAT for you | Best for |
|---|---|---|
| Global Priority | None, we cover the costs | Smartphones, tablets, laptops. Delivery time 10–14 working days |
| Mail Parcel | None, we cover the costs | Accessories. Delivery time approx. 2–3 weeks |
| EU warehouse | None, the goods are already in the EU | Items in stock in our EU warehouse. Delivery time 2–5 working days |
You can find the costs and delivery times of all shipping methods in our shipping regulations.
How long does delivery with Global Priority take?
Expect about 12 to 19 working days from payment, roughly 2.5 to 4 weeks. The total time is made up of:
- Processing: 2–5 working days. In this time we test and pack your device.
- Shipping with Global Priority: 10–14 working days.
Customs clearance is included in this time.
What does "Clearance Delay" or "On Hold" mean?
This status means that customs is still checking your parcel. This is rare and no reason to worry. It does not cost you anything. If the status has not changed several days after the parcel arrived in your country, write to us via our contact form. We will sort it out with the carrier.
Does this also apply outside Europe?
Yes, the same rules apply as in Europe. With Global Priority, we cover the import costs there too.
If customs charges do arise, send us the invoice via our contact form. We will cover the costs and refund you.