Transportation regulation

SHIPPING POLICIES

On this page we will explain the shipping methods, the shipping time and all necessary information for a smooth process of your purchase. Please note that the complete delivery time is composed of the processing time, the duration of the packaging and the actual shipping.

--- >  Our INFOGRAPHY explains the shipping options in a simple way! < ----

DELIVERY PERIOD

• Processing time: this extends from the moment of payment to packaging. Since we carefully test every device and replace it at the manufacturer’s site in the event of any defects, this time it takes 1 to 3 working days. Individual accessories may also prolong the processing time as this must be ordered separately. Sundays and holidays are work-free days. During this time, your order will not be processed and the processing time will be extended by 1-2 working days. If the product is stocked and already tested, it will go directly to the packaging.

• Duration of packaging: the product is stored and tested, it is packed within 1-2 working days and picked up by the shipping service provider.

• Shipment time: the shipping time depends on the choice of the supplier. In case of express delivery by UPS/FEDEX, the shipment will be delivered to you within 2-5 working days.
• NOTE! A delivery to pack stations or forwarding partners from different companies, is not possible

DELIVERY

• You or a family member should be at home on the day of delivery in order to receive the goods. We do not accept any liability for the signatures of third parties!
• In the event that you are not at home on the first delivery, the shipping company may still try to deliver the ordered goods one or two more times.
• If the carrier sends the delivered goods back to the seller, since delivery to the customer was not possible, the customer bears the costs for the unsuccessful dispatch. The cost of a re-import to China can be up to 100 €. This does not apply if the customer exercises his right of revocation.

If your goods have not arrived with you, please contact us immediately.

SHIPPING PACKAGING

The shipping costs include loading and packaging fees as well as the port costs. The cost of transport can be kept low by combining several orders. Timely orders can be put together on request. The goods are shipped from the factory at your risk, but fragile goods will be carefully protected and treated. The shipping boxes are wide cut and your goods are packed well protected.

TRANSPORTS DAMAGES AND LOSS

TradingShenzhen carefully checks the goods before each shipment and packs them carefully and without breakage. We ask every customer to carefully inspect the package before accepting it and to report any damage directly to the external postman. If you find that the goods are damaged after unpacking, we ask you to contact us immediately. We will discuss the further course with you.

In the case of a package, a damage must be recorded within 7 days. We would then send you an invoice for the actual value of the goods by e-mail.

Please indicate in the form that the package should be returned to us. As a rule, will be reimbursed after a processing period. We do not assume any guarantee of the amount paid, should not refund!

In an alternative transport provider the process differs at certain points and should be carried out in consultation with us.

If your package is lost with Express, we will assume full responsibility and refund or make replacement. Before we make a refund or supply replacement goods, we will be entitled to submit an inquiry request. If this is not successful, you will receive a refund or a replacement delivery.

Should all delivery attempts to you be in vain, the package will be returned by mail. In this case, you are not entitled to a replacement, since we usually do not receive the devices back. If the device arrives with us again (duration up to 2 months), we will gladly send it to you again against reimbursement of the shipping costs.

The total weight of the package is transmitted to the customer with the dispatch mail. We ask each customer to check the total weight on receipt and should it differ strongly, it may be possible that products have been stolen from the package. In this case you should contact us and, if necessary, arrange a damage to the shipping company.

For added security, we recommend opening the package in the presence of the postman, or a second person. If necessary, you can also make a video of the opening of the package.

INCOTERMS

TradingShenzhen supplies the goods EXW (Free Ex Works) in Shenzhen, China. The shipping service provider is liable for any damage to the product after delivery to the shipping service provider. In case of a damaged package, please contact us and the shipping service provider.