Help & Frequently Asked Questions
Featured Questions
We check devices before shipping under our quality process. EU-warehouse devices are excluded unless the product information says otherwise. Depending on the product, this includes functional and visual checks. The exact scope and any firmware option are shown during ordering or explained by support.
The time depends on the fault, the repair route, shipping and spare-part availability. The warranty regulations estimate about three days to one month for manufacturer processing; shipping and the individual case can extend the total time. Please contact us through our contact form first. Support will explain the available route and expected costs before you send the device.
Contact support. See the warranty regulations for the applicable terms.
First describe the problem through our contact form, preferably from your customer account. We will check possible software or usage causes and then explain the appropriate warranty or repair route. Only send the device after support has instructed you to do so.
Yes. Registered customers participate in the loyalty programme. The current partner page lists €3 in points per €100 spent, €1 for a referred registration and 3% commission for a completed order through the partner link. Points can be converted to a voucher from €5; payouts are available from €100. The current terms in your account govern.
The period depends on the manufacturer and TradingShenzhen terms for the specific device. Many devices are listed with a one-year warranty, subject to the warranty regulations. Check the product information and contact support before sending a warranty case.
PayPal may carry an additional fee, which is shown in checkout before you place the order. The amount depends on payment processing and your order. Check the amount before paying; other available methods may have different or no fees.
No. With Global Priority, Mail Parcel and shipping from the EU warehouse, we cover customs duty and import VAT. This also applies outside Europe. If customs charges do arise, send us the invoice via the contact form. We will refund the costs.
The payment is recognised after the required network confirmations and payment-provider checks. Timing depends on the network and congestion. Do not send a second payment while the status is processing; contact support with the transaction ID if the wait is unusually long.
Many China smartphones work in Europe, but model, frequency bands, firmware, carrier and country decide the result. Check the specifications and version before buying.
The Compatibility button compares stored mobile-network bands. It is not a guarantee for every app, eSIM, Google service, VoLTE or Android Auto.
Once approved, the refund is generally initiated through the original payment method and order-currency context. Credit timing depends on the provider and bank: PayPal usually 1–2 business days, Visa/Mastercard often 1–10 business days, and European bank transfers usually 2–5 business days; Klarna and crypto follow the respective provider. The provider may display the credited amount under its own conversion rules.
Use a complete deliverable address with an identifiable recipient. Shipments to parcel lockers or pure dropshipping addresses are currently not possible for logistical reasons. Ask support before ordering if you are unsure.
Contact us as soon as possible through the contact form and include your order number. Cancellation is possible while logistics has not yet packed the parcel. After that point, support will explain the available options.
Band 20 uses 800 MHz and can matter for LTE coverage in rural areas or inside buildings in Germany. If it is missing, 4G does not automatically stop because other bands may work. Model, carrier and location decide. Read the Band 20 article.
Switch off the device first. Then remove the microSD card and insert it carefully again. For RES2k Mobile, also check the batteries and replace them if needed. If the device still does not work, use the contact form and include the model, order number and observed symptom.
It describes the estimated time to source or prepare the product for shipment. Packing and transport time come afterwards. It is not a guaranteed delivery deadline; check the product page and checkout for current availability and shipping.
APKMirror is an independent archive of Android APK files, not Google Play. It cannot add Google Mobile Services or Play certification. Manual installation may fail and adds risk; prefer the device’s official store.
APKPure is an independent third-party Android app store, not Google Play. An APK does not automatically install GMS or guarantee that an app works on your firmware. Check source, signature and permissions; prefer the official store for sensitive apps.
There is no universal answer. CE marking, import and use depend on the specific product, product category and destination country. Check the product information and your country’s requirements before buying or ask the competent authority. This FAQ is not a general import or conformity guarantee from TradingShenzhen.
Yes. With Global Priority, Mail Parcel and shipping from the EU warehouse, we cover the import costs, meaning customs duty and import VAT. If customs charges do arise, send us the invoice via the contact form. We will refund the costs.
We ship to many countries, but not every country is available. The current destination list is checked in the shop and checkout and can vary by carrier and product. Select your country at checkout; if it is unavailable, contact us before ordering.
Faq Sections
Choose a product, add it to the cart and proceed to checkout. Enter your delivery and billing details, select an available payment and shipping method, and place the order. You will then receive the order confirmation and status updates by email.
Phones offered as new are original and new. They come in the original packaging, which may be opened because we test devices or install Google Play Store or firmware when selected. For products explicitly offered as review or refurbished, the specific product description applies.
Total delivery time consists of processing and shipping. Processing takes 2–5 working days; during this time we test and pack your device. Shipping takes 10–14 working days with Global Priority, approx. 2–3 weeks with Mail Parcel and 2–5 working days from the EU warehouse. The checkout shows the available shipping method.
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The time depends on the fault, the repair route, shipping and spare-part availability. The warranty regulations estimate about three days to one month for manufacturer processing; shipping and the individual case can extend the total time. Please contact us through our contact form first. Support will explain the available route and expected costs before you send the device.
Contact support. See the warranty regulations for the applicable terms.
First describe the problem through our contact form, preferably from your customer account. We will check possible software or usage causes and then explain the appropriate warranty or repair route. Only send the device after support has instructed you to do so.
An official manufacturer update is generally the intended path. Rooting, unlocking the bootloader, custom ROMs or unauthorised repairs can affect security, functionality and warranty claims.
Coverage depends on the fault, device and current warranty regulations. Contact support before returning the device or making another modification.
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The bootloader starts the operating system. Locked is the secure factory state for signed firmware, normal use and regular updates. Unlocked can allow other software to be flashed, but may erase data and cause security, update or stability problems.
TradingShenzhen supplies Xiaomi devices with a locked bootloader and does not offer an unlock service. Buy a China model only if you intend to use the supplied firmware. Xiaomi’s global unlock procedure does not automatically apply to imported China models and is not a promise that a Global ROM can be installed.
OTA means Over the Air. The update is downloaded and installed through the system settings, usually over Wi-Fi. It can update the operating system, pre-installed components or security functions. Availability depends on manufacturer, model, region and firmware.
It varies by manufacturer, model, region and firmware. There is no reliable two- or three-year promise for every brand. Check official update pages and the exact product information; OTA is offered only after manufacturer release.
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Depending on country and checkout, you may see PayPal, PayPal Pay Later, Visa or Mastercard, Google Pay, Apple Pay, Microsoft Pay, cryptocurrency, EPS, P24, iDEAL, Bancontact and Klarna. The checkout shows the methods and any applicable fees for your order.
Yes, PLN is available as an active shop currency. Select PLN in the currency switcher or check it at checkout. Payment-method availability can depend on country and provider; checkout shows the final amount in the selected currency.
For larger orders we can review an individual quote. Contact us before buying with the requested products and quantities. A discount is not automatic and depends on the specific order.
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We check devices before shipping under our quality process. EU-warehouse devices are excluded unless the product information says otherwise. Depending on the product, this includes functional and visual checks. The exact scope and any firmware option are shown during ordering or explained by support.
Yes, you can send a specific request before ordering. Use our contact form and include the product, model and accessory. We will check availability and tell you the price and lead time before you order.
Yes, send a request before ordering through the contact form. Include brand, model, variant and destination country. We will check whether sourcing, price, firmware and shipping are possible for that item.
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This can only be answered for the exact model. Supported LTE and 5G bands are listed in the specifications. Band 20 (800 MHz) can matter for coverage outside cities in Germany, but does not replace checking carrier bands and VoLTE requirements.
The Compatibility button checks stored mobile-network bands. It is a guide, not a guarantee of coverage, speed or every network feature.
Standard, Micro and Nano SIM are different physical sizes. Modern phones usually use Nano SIM; some also or instead support eSIM. The exact model specification is decisive. Do not cut a SIM card yourself.
Package contents depend on the model and version. A quick-start guide is common, while the full manual is often online. Language and scope may differ for China versions. Check the product description and manufacturer support page.
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Open the language selector in the shop and choose Deutsch or English. Available languages may vary by shop area.
Yes, we review collaborations with blogs, YouTube channels and other media individually. Use our contact form and include your channel, audience, reach and proposed content. A cooperation is not guaranteed automatically. We expect honest reviews and do not prescribe the reviewer’s opinion or conclusion.
Yes. Registered customers participate in the loyalty programme. The current partner page lists €3 in points per €100 spent, €1 for a referred registration and 3% commission for a completed order through the partner link. Points can be converted to a voucher from €5; payouts are available from €100. The current terms in your account govern.
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