Questions about services and support

Is the device checked before departure?

Yes, we take extra time and check all devices (excluded are EU warehouse devices) for functions and also the hardware. This includes, for example, camera, GPS, sensor, display and charging tests, as well as an assessment of external defects.

If a new firmware is available for the device, we install it. In case of errors, an exchange will be made before shipment and a new device with full functionality will be sent to the customer. This way we guarantee that our customers only receive faultless devices.

If you do not agree with these tests, we are sorry, but we do it to provide you with a perfect product and reduce any of problems. 

How can I cancel orders?

Write us just an email to [email protected] and we will cancel the order and refund your money.

Can I also order accessories that are not available in the shop?

There are plenty of accessories for almost every device in China. As soon as a device comes on the market and is just a little bit more known, the market is flooded with accessories. You can find everything from covers and foils to stuffed animals.

If you have a specific accessory in mind, you can request it from TradingShenzhen before ordering. Just use our form on the contact page.

Can I also order devices (smartphone, tablets, gadgets) that are not available in the shop?

We are right at the source of Chinese technologies. If you have a specific device in mind, you can request it from us before ordering. Just use our form on the contact page.

Can I get a device repaired through TradingShenzhen even though I bought it from another shop?

No, I'm afraid not anymore. In recent years we have had very bad experiences with customers who buy their equipment in other shops to save a few Euros. The problem is often that these shops do not offer service in case of a warranty claim and then customers come to us more often. For an extra charge we should then ship the device to China and have it repaired. 

We are sorry, but we cannot take over the service for other shops. 

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