Service and support

Is the device checked before shipping?

We check devices before shipping under our quality process. EU-warehouse devices are excluded unless the product information says otherwise. Depending on the product, this includes functional and visual checks. The exact scope and any firmware option are shown during ordering or explained by support.

Can I request an accessory that is not listed?

Yes, you can send a specific request before ordering. Use our contact form and include the product, model and accessory. We will check availability and tell you the price and lead time before you order.

Can I request an unlisted smartphone, tablet or gadget?

Yes, send a request before ordering through the contact form. Include brand, model, variant and destination country. We will check whether sourcing, price, firmware and shipping are possible for that item.

Can you repair a device bought from another retailer?

No. Our repair service and warranty handling apply to devices bought from TradingShenzhen. For a third-party purchase, please contact the retailer from which you bought the device.