How long does a warranty or repair case last?
The duration of a repair depends on various factors, including, of course, the shipping time to China or the spare parts in Europe at our repair partners.
Repair in Europe: If the spare parts are in stock, this can be done quite quickly. You make a warranty or repair request, send the device to our repair partner and it should be back to you within a week. In case of a warranty we take over the full costs, in case of a repair order out of warranty you save 5-20% with our repair partner.
Repair in China: If the fault cannot be repaired in Europe, the device must be sent to China. Don't worry, we take care of the shipping to China and back. During the warranty period completely free of charge for you, for repairs outside the warranty period we charge a small fee. Usually a repair in China takes between 3-6 weeks, but don't worry, you don't have to do without a smartphone completely. We offer every customer the possibility to send a loan device for the period of the repair. This service is also free of charge.