Orders, shipping and customs
Choose a product, add it to the cart and proceed to checkout. Enter your delivery and billing details, select an available payment and shipping method, and place the order. You will then receive the order confirmation and status updates by email.
Phones offered as new are original and new. They come in the original packaging, which may be opened because we test devices or install Google Play Store or firmware when selected. For products explicitly offered as review or refurbished, the specific product description applies.
Total delivery time consists of processing and shipping. Processing takes 2–5 working days; during this time we test and pack your device. Shipping takes 10–14 working days with Global Priority, approx. 2–3 weeks with Mail Parcel and 2–5 working days from the EU warehouse. The checkout shows the available shipping method.
“Free EU Delivery” refers to shipping from an EU warehouse with free delivery and a delivery time of 2–5 working days. There is no customs duty and no import VAT for these products. Check that the specific product and destination are available as an EU-warehouse option before buying.
The carrier depends on the selected shipping method and destination. Global Priority uses a suitable partner, Mail Parcel is tracked through DHL eCommerce and EU-warehouse orders are generally shipped with DHL. Your shipping confirmation contains the specific tracking details.
Yes, if the selected shipping method supports tracking. It can take a few days after handover to the carrier before the number appears online. Check your shipping confirmation first and contact us if the shipment still cannot be found afterwards.
No. With Global Priority, Mail Parcel and shipping from the EU warehouse, we cover customs duty and import VAT. This also applies outside Europe. If customs charges do arise, send us the invoice via the contact form. We will refund the costs.
The exact product defines the package contents. For specifically marked China devices such as the Xiaomi 17 family, the current product notes list a Chinese charger with an EU/UK/AU adapter. Other models may differ, so always check the accessories for the exact listing.
This depends on the product and fulfilment location. Products from the China range are generally shipped from Shenzhen or Hong Kong. EU-warehouse products are shipped from an EU warehouse. The product page and checkout show the available origin and shipping option.
Use a complete deliverable address with an identifiable recipient. Shipments to parcel lockers or pure dropshipping addresses are currently not possible for logistical reasons. Ask support before ordering if you are unsure.
Contact us as soon as possible through the contact form and include your order number. Cancellation is possible while logistics has not yet packed the parcel. After that point, support will explain the available options.
Orders are transmitted over an encrypted connection. Personal data is processed under our privacy policy and may be shared with service providers needed for payment, shipping, support and legal obligations. Your customer account provides the available information about your data and its use.
Once payment has been recorded, the invoice is available for download in your customer account. If it is missing or you have a customs or shipping question about it, contact support with your order number.
Yes. The period generally starts when you receive the goods. Notify us first through our contact form so the return route and costs can be clarified. The withdrawal page sets out the requirements, return deadlines and cases where return costs may apply; those current terms govern.
It describes the estimated time to source or prepare the product for shipment. Packing and transport time come afterwards. It is not a guaranteed delivery deadline; check the product page and checkout for current availability and shipping.
Customs and import rules depend on destination and shipping method. Read the customs information and check the shipping option at checkout. Local customs authorities remain responsible for country-specific charges.
There is no universal answer. CE marking, import and use depend on the specific product, product category and destination country. Check the product information and your country’s requirements before buying or ask the competent authority. This FAQ is not a general import or conformity guarantee from TradingShenzhen.
Dual SIM means that a smartphone can use two mobile profiles: two physical SIM cards or, depending on the model, one SIM and an eSIM. Simultaneous use and mobile-data selection depend on device, firmware and carrier.
Yes. With Global Priority, Mail Parcel and shipping from the EU warehouse, we cover the import costs, meaning customs duty and import VAT. If customs charges do arise, send us the invoice via the contact form. We will refund the costs.
We ship to many countries, but not every country is available. The current destination list is checked in the shop and checkout and can vary by carrier and product. Select your country at checkout; if it is unavailable, contact us before ordering.