What do I do if my device is broken?

Let's keep calm. Please contact us by email, best via the customer area in our shop. We will then check the errors with you, because often are small software errors can also be solved very easily with an update. If it really is a hardware error, you can make a warranty claim. You will receive further instructions from us in the following.

In addition to the free shipping of your device to China and the free return of the device, we also offer the possibility to call on our repair partner in Europe for minor defects. This is much faster and completely free of charge for you during the warranty period.

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