Our company philosophy
TradingShenzhen offers customers in Germany and around the world a platform that not only offers China smartphones, tablets and gadgets cost-effectively and reliably from China, but also offers that certain "extra" service. This includes not only expert advice in German and English, but also a special after-sale service, which is available to customers in every emergency situation.
Our vision is to create a shop that - in combination with our blog - creates a place where the customer is best informed about all products. We achieve this with up-to-date blog news, professional video reviews, detailed product pages with interesting facts and pictures, newsletters and our social channels. Our range consists exclusively of products of the quality of which we are convinced. Here, we place particular emphasis on exclusive products that have proven their functionality and quality.
We are just a small shop, but our service is our number one priority. We are a shop without a large stock, because our goods are often bought just-in-time. This offers us and our customers the opportunity to procure goods that are exceptional and special and at an unbeatable price. In addition, all goods will be carefully and thoroughly inspected before shipment. Not only do we check the functionality of the devices in general, but also test the display for pixel errors, GPS signal strength, battery discharging and recharging, the loudspeakers, as well as the camera and the flash. In case of serious deficiencies, the devices are exchanged again before dispatch, whereby the customer always gets a flawless device.
Our total package does not only include faultless hardware. We also ship our devices with the latest firmware and keep our customers up-to-date with helpful How-To instructions.
Above all this is the customer, whose satisfaction is our greatest concern. Our concern is a high percentage of customer satisfaction. We achieve this with good prior information, a simple order processing and a helpful after-sale support.