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Customs information

 

1. CUSTOMS CLEARANCE & COST

Customers are obliged to inform themselves about customs duties and customs regulations in their country. All prices on the website do not include customs fees and import sales tax of the respective recipient countries.

On request, we will be glad to help you calculate the customs fees and / or the declaration value in order to estimate this correctly and cost-effectively. Our company is located in Hong Kong, so we cannot create invoices with VAT. Please use the voucher in case of possible tax declarations, as you received from the customs office.

 

CUSTOMERS IN EUROPE

For customers in Europe, most countries do not charge fees for smartphones, tablets or smaller gadgets. However, customers in Europe are required to pay import sales tax, which may be charged by the respective country to the ordered item. As a rule, the import turnover tax (for example, 19% in Germany) is paid by DHL Express / postal service. Should there be complications in customs clearance or if the fee you pay is too high, you can contact us at any time and we will help you with the processing. The import turnover tax is calculated from the declaration value (purchase price) + shipping costs.

On request, we will be glad to help you calculate the declaration value, in order to estimate it correctly and cost-effectively.

In some cases, the status of the package on the shipping provider's website may still be "Clearance Delay" or "On Hold", some days after the package arrives in your country. This is not the rule. In this case, the package was stopped by customs. But do not worry, just kontaktieren Sie uns. We will help you to solve the problem. As a rule, a call or an e-mail will be sent to the relevant shipping company or customs office.

DHL Express has recently raised a capital provision commission in Germany amounting to 2%, but min. 14.5 € (excluding VAT) on the processing of DHL Express shipments (as of January 2017). This is the case if the package is not passed directly and therefore has to be cleared. More recently, it is also possible to pay the import costs directly online. In this case, In this case, the provision of capital commission does not apply.

 

CUSTOMERS OUTSIDE OF EUROPE

Customers are required to be aware of customs duties and customs regulations in their country, but the same customs regulations as in Europe might apply to most countries.

On request, we will be glad to help you calculate the declaration value, in order to estimate it correctly and cost-effectively.