Vivo TWS 5 - ANC - True Wireless

Customers are obligated to inform themselves about customs fees and customs regulations in their country. All prices on the website exclude customs fees and import VAT of the respective recipient countries. Since we recently only offer Global Priority as a shipping method, the import costs are covered by the logistics company in China. Therefore, no additional costs arise for the customer. Our company headquarters is in Hong Kong, which is a third country without VAT. This shipping method usually takes 2 weeks but is the most cost-effective method.

Like many other China shops, we don't have a large warehouse as prices in China are often subject to fluctuations. "Ready to ship in 3-5 days" simply means that we have the device in stock or can procure it within a maximum of 5 days. After that, it will be packaged and shipped.

The shipping process varies and is only partially influenced by us or the buyer. In the best case between 5-10 days and in the worst case about 10-14 working days. Usually, the goods are ready to ship within 3-4 days and are then sent to your country. Delivery to your location takes about 10-14 days.

No, the European CE mark as we know it is not a (test) "seal" but an administrative mark that expresses the free movement of appropriately marked industrial products in the European internal market. If you want to sell the goods as a business owner, this mark is important for you. However, if you are a private individual, the CE mark is not important for you and should not hinder import.

We even guarantee that every device will arrive at your location, even if no CE mark is attached. Should this not be the case, we will refund you the full costs.

Yes, we take extra time and test all functions and hardware. This includes camera, GPS, sensor, display, and charging tests as well as an inspection for external defects. If new firmware is available for the device, we install it. In case of errors, an exchange is carried out before shipping and the customer receives a new fully functional device. This way we guarantee that our customers only receive flawless devices. If you do not agree with these tests, please let us know when ordering. Please also note that under certain circumstances - but in very rare cases - pictures may remain on the device due to the tests.

Yes. As soon as you have paid, the invoice is available through the customer area. You can download and print it at any time. Should problems arise with customs, we ask you to nevertheless briefly consult with us.

We treat your data confidentially. All orders are processed through an SSL-encrypted page. All passwords are stored encrypted in the database. Your data will not be passed on to third parties and may not be used by third parties for advertising purposes.

Yes, you have the option to return the goods. Please bear in mind that return shipping costs will apply, which you must pay. Please inform yourself about the product before purchasing. We often offer reviews from renowned YouTubers / blogs to avoid misunderstandings before purchase.

As long as the package has not been shipped and paid for, you can cancel your order at any time. Simply contact us via the contact form on our website. Please provide the order number in the subject line.

If the device is already defective upon receipt, we ask you to contact us immediately. We test all devices for functionality, but in rare cases it can happen that the goods are damaged during transport. In this case, you will receive a new device from us free of charge and we will cover the shipping costs for the replacement and return delivery.

First, stay calm. Contact us by email, preferably through the customer area in our shop. We will then go through the errors with you, as small software errors can often be easily resolved with an update. If it really is a hardware error, you can submit a warranty claim. You will then receive further instructions from us.

In addition to free shipping of your device to China and free return, we also offer the possibility to use our repair partner in Germany, Austria, Switzerland, or Poland for minor defects. This is much faster and completely free for you during the warranty period.

The duration of a repair depends on various factors, including the shipping time to China or the availability of spare parts in Germany at our repair partner.

Repair in Germany: This is quite quick if the spare parts are in stock. You submit a warranty or repair request, send the device to our repair partner, and it should be back with you within a week. For warranty cases, we cover the full costs; for repair orders outside the warranty, you save money through us at our repair partner.

Repair in China: If the defect cannot be repaired in Germany, the device must be sent to China. Don't worry, we cover shipping to China and back. During the warranty period, this is completely free for you; for repairs outside the warranty period, we charge a small fee. A repair in China usually takes between 3-6 weeks, but don't worry, you don't have to do without a smartphone completely. We offer every customer the possibility to receive a loan device for the duration of the repair. This service is also free of charge.

That depends on the update. If it's an official update, you're welcome to install it. If you don't know how to do this, you can contact us at any time. However, if you try to install a custom ROM or root the device (except for devices that are already rooted, such as Xiaomi devices), it's very possible that the manufacturer will refuse warranty. This must be decided on a case-by-case basis.

Many other shops use vendor ROMs and can thus offer German and other languages on the devices. The problem with such vendor ROMs is that you can no longer update and it can often happen that there are Trojans, spamware, or viruses on them. We avoid this by only using official ROMs, even if that sometimes means we can only offer a device with English / Chinese.

Many customers then approach us and ask if we can flash their devices, which we unfortunately have to decline. The vendor ROMs have been installed via workarounds and often prevent normal updating or flashing.

Most China manufacturers only include a Chinese quick guide, but even renowned manufacturers like Motorola or Apple nowadays dispense with complete manuals. It is generally assumed that you explore the system yourself. With MIUI or Emotion UI, you can find your way around very easily, as both Android overlays are quite self-explanatory.

Dual-SIM means that you can insert two SIM cards into one phone. You can use two SIM cards, even from different providers. This allows you to combine a cheap data plan with a cheap phone plan, for example, or use foreign cards if necessary.

All smartphones and tablets that offer mobile internet and calling work without problems in Germany & Co. We only offer devices that work without problems in European countries and the rest of the world. There are China Mobile versions, but we don't offer them.

This usually depends on the popularity and size of the manufacturer. Meizu or Xiaomi devices are more likely to receive updates than a completely new and small manufacturer. We make sure in our product selection that we only offer high-quality devices that are also regularly supplied with updates. Xiaomi devices often receive weekly updates and quickly adapt the latest Android version. Meizu, Huawei, OnePlus, Realme, Oppo, and Vivo also offer the latest updates very quickly.

These can then be installed OTA (Over The Air), or must be downloaded and then installed with the Updater app.

This varies greatly. We have set ourselves the goal of only offering high-quality devices. We want to avoid errors occurring over time that frustrate the customer. China technology has improved significantly in recent years and, as can be seen from the example of Xiaomi, is among the best you can currently get.

NO, definitely not with us. We pay close attention to the quality of the devices offered. We check every device for errors and install new and current official ROMs. We use the latest official Xiaomi ROMs or Xiaomi.eu ROMs. There are no Trojans, viruses, or other malware on them.

Many other shops use vendor ROMs and can thus offer German and other languages on the devices. The problem with such vendor ROMs is that you can no longer update and it can often happen that there are Trojans, spamware, or viruses on them. We avoid this by only using official ROMs, even if that sometimes means we can only offer a device with English / Chinese.

As also mentioned in the ComputerBild article about Trojans, we are named as one of the few trustworthy shops.