Table of Contents
Warranty processing & services
Warranty of the highest standards
Service is very important to us at TradingShenzhen. Has an error occurred on your device? Experience shows that many problems can already be solved by the customer with the right guidance. We support you in English or German and help you without translation software or language barriers.
Of course, not every defect can be fixed with a soft or hard reset. If our tips do not help, we can inspect the device more closely in Germany, Austria or Poland to narrow down the issue and make the repair as convenient as possible.
How the warranty process works
No matter whether the speaker has stopped working or the USB port is damaged, a warranty case is always annoying. With a little preparation, you can speed up the process.
Please open a ticket and include:
- Purchase date
- Order number
- A note if the device was not purchased from us
- A clear error description
- Photos of the defect and detailed photos of the device: front, back and all four sides
- Information about the steps you have already taken to rule out a software issue
We process the ticket, ask follow-up questions if needed and suggest possible solutions. If the issue cannot be solved remotely, we will inspect the device and arrange the repair. Customers outside Europe send the device directly to Hong Kong.
Who repairs your device?
For smaller repair jobs, TradingShenzhen works with partners in Germany, Austria or Poland. These partners often have spare parts available and the know-how required for this type of repair. If the repair can be completed by one of our partners, you usually receive the device back quickly.
In some cases it makes more sense to have the device repaired directly by the manufacturer. In that case, we forward it to the respective manufacturer and make sure that the device gets back to you as soon as possible. During the warranty period, TradingShenzhen takes care of the return shipping costs.
Repair workflow
- The customer sends in the device. Please make sure it is packed safely.
- The device is accepted and checked by our repair partner.
- The repair partner performs the repair.
- Quality control checks the device.
- After a successful repair, the device is sent back to the customer.
If your device is still covered by warranty, TradingShenzhen pays for the repair. If the warranty has expired, we will still help you: as a TradingShenzhen customer, you receive a discount on repairs carried out by our partners.
Notes
* Subject to spare-part availability.
** Shipping usually costs EUR 4.99 within Germany and around EUR 13.99 within Europe. Please make sure the device is packed and protected properly. TradingShenzhen may charge you for damage caused by unsuitable packaging or shipping methods.
*** Cloud storage is suitable for large photo collections. Simply send us a shared link, for example to a Dropbox folder.