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General Terms and Conditions

Table of Contents

A. General Terms and Conditions

1. Scope of application

1.1 These General Terms and Conditions (GTC) govern the condition and content of contracts between the customer and the TradingShenzhen online shop. They shall apply to all deliveries between us and a Buyer in their version valid at the time of the order.

1.2 Contrary to or deviating from our General Terms and Conditions, the Buyer shall only recognize the terms of the order if we expressly agree to their validity in writing.

1.3 "Consumers" within the meaning of these terms and conditions is any natural person who concludes a legal transaction for a purpose which cannot be attributed to either his commercial or independent professional activity.

1.4 Should a provision of our general terms of sale and delivery or of a contract concluded with us be invalid, the validity of the remaining provisions shall remain unaffected.

2. Conclusion of the contract

2.2 The presentation of the products in the online shop is not a legally binding offer, but a request for the order. Errors are reserved.

2.2 By ordering the desired goods, the consumer makes a binding offer for the conclusion of a purchase contract. The acceptance of the offer shall be made in writing via E-mail or by sending the ordered goods within 1-14 working days.

3. Cancellation policy

You can return the goods by e-mail ([email protected]) with advance payment, PayPal, instant transfer, Visa or MasterCard payment within 7 days. The period begins at the earliest with the receipt of the goods. Please do not hesitate to contact us to clarify the further process, the method of dispatch and the costs. Please pay attention to regulation 3.2!

3.2 The buyer has the right to revoke the goods in the following cases:

  • In the case of serious deviations from the description of the product (excluding color deviations)
  • Delivery of the wrong model (for mobile phones and tablets)
  • If the device receives is not operational

3.3 Costs of right of revocation

When claiming the right of withdrawal, the return costs of about 60 € (shipping and handling of dangerous goods) are borne by the buyer. After checking the goods, TradingShenzhen will refund the full purchase price. Customs costs are not refunded.

We ask the customer to contact us by e-mail ([email protected]) before claiming the right of revocation.

3.4 In the case of an effective revocation, the services received at both ends must be returned and, if necessary, drawn benefits (e.g. interest) must be issued. If the Buyer cannot recover the received performance in whole or in part or only in a deteriorated condition, he must, in this respect, make TradingShenzhen a replacement. This does not apply to the transfer of goods if the deterioration of the goods is solely due to their examination. Furthermore, the Buyer can avoid the obligation to provide the goods for a deterioration resulting from the intended use of the goods by not using the goods like his property and omitting anything that might impair their value.

4. Warranty

4.1 Customers of TradingShenzhen are granted the full warranty of the manufacturer. This is valid for one year from the date of the order number (excl. Shipping time for returns from abroad to China). We are still available for repairs outside the warranty service and can do this at a reasonable price..

4.2 The TradingShenzhen warranty covers all devices ordered, such as: Mobile phones or tablets that do not function properly within one year without the customer's intervention. This also applies to items that arrive defective to the customer.

The warranty does not include accessories such as, for example, Batteries, charge adapters, USB cables, headphones, SD cards, covers, transparencies etc. as well as all free accessories, which are attached to the package as promo.

Liability for damage and loss resulting from external influences, accidental damage, changes made to the device, modifications, extensions, use of third party parts, negligence, viruses or software errors, improper transport, improper packaging or loss when the device is returned to TradingShenzhen, is not accepted by TradingShenzhen on warrantee.

The warranty will be void if the fault has been caused by maintenance or repairs carried out by someone other than the official manufacturer of the equipment or TradingShenzhen. The warranty is also void if the label or serial number of the device or a component of the device has been altered or rendered illegible.

If, during the repair, it is a defect that is not covered by the warranty, TradingShenzhen reserves the right to charge the costs incurred in the form of a handling fee as well as the cost-effective repair of the material and work delivered.

4.3 Please do not create a PayPal conflict in case of warrantee! Buyer protection is only valid in the case of non-receipt or deviation of the item description, so the purchase price would not be reimbursed. TradingShenzhen, will is only able to send a replacement device after the PayPal conflict has been closed.

4.4 Please note that we do not pay for the return costs from the country of the customer (Germany, Austria, etc.) to China. We will not refund any customs duties. TradingShenzhen accepts only the cost of shipping to the manufacturer. After successful repair, we will return the device to you. The shipping back to the customer is free with Global Priority (14 days shipping time). DHL Express costs 10 €.

5. Prices and terms of payment

5.1 All prices on the website are exclusive of customs fees and import VAT of the respective recipient countries. If applicable, additional shipping and handling costs are indicated separately in the respective product description.

5.2 The buyer has the possibility of payment in advance on a German bank account, PayPal (Visa and MasterCard), Instant transfer, Visa or MasterCard.

5.3 If the Buyer has chosen payment in advance, he shall pay the purchase price without delay, but no later than 14 days after conclusion of the contract.

5.4 If the buyer chooses payment via PayPal, extra charges of 3% will be charged. These are to be borne by the buyer and are added to the price.

5.5 In the case of payment via PayPal or instant transfer, charges of 1 to 2% are incurred in the event of cancellation. These fees will be deducted from the amount paid.

5.6 TradingShenzhen may have provided you with incorrect information about a product due to a typographical error and has not been able to determine the correct price before accepting your order. In the given case, TradingShenzhen reserves the right to delete or, if necessary, modify the affected product order. TradingShenzhen will promptly notify the buyer and grant him the right to rescind the contract.

5.7 Payment by invoice and financing - In cooperation with Klarna AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you invoice purchase and installment purchase as a payment option. Please note that purchase is only available to consumers on invoice and installment purchase, and that payment must be made to Klarna.

5.8 Invoice purchase - When you buy with Klarna you will always get the goods first and you will as well always have a payment period of 14 days. The complete terms and conditions for invoice purchase for deliveries to Germany can be found here and the full terms and conditions for invoice purchase for deliveries to Austria can be found here. The online shop collects a fee of 5.00 Euro per order when you purchase the invoice with Klarna.

5.9 Installment purchase - With Klarna's financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (at least 6.95 €) or under the conditions otherwise stated in the checkout. For more information on the purchase of guaranties, including general terms and conditions and European standard information for consumer credit, please click here. Purchase is offered only for Germany. hier. Ratenkauf wird nur für Deutschland angeboten.

5.10 Data protection notice - Klarna checks and evaluates your data and maintains an exchange of data with other companies and economic agencies in case of justified interest and occasion. Your personal details are treated in accordance with the applicable data protection regulations and according to the data in Klarna’s data protection regulations for <Germany/ Austria.

6. Delivery and shipping conditions

6.1 Please note that the complete delivery time is composed of the processing time as well as the duration of the packaging and the actual shipping.

The processing time extends from the moment of payment to packaging. Since we carefully test every device and replace it with the manufacturer in the event of any defects, this is duration is 1-7 working days. Individual accessories may also prolong the processing time as this has to be ordered separately. Sundays and holidays are free days. During this time, your order can not be processed and the processing time is therefore extended by 1-2 working days. If the product is stocked and already tested, it can go directly to the packaging.

If the product is stocked and tested, it will be packed within 1-2 working days and picked up by the shipping service provider.

6.2 The delivery of goods is carried out regularly on the dispatch route and to the delivery address indicated by the customer. When processing the transaction, the delivery address given in the order processing of the vendor is decisive. By way of derogation from this, the payment address at the time of payment at PayPal shall be decisive for the delivery address.

6.3 You or a family member should be at home on the day of delivery in order to receive the goods. We do not accept liability for signatures from third parties!

6.4 If the carrier sends the goods back to the seller, since delivery was not possible to the customer, the customer bears the costs for the unsuccessful dispatch as well as the costs for the reimport to China. This does not apply if the customer exercises his right of revocation.

6.5 Delivery from EXW, Shenzhen, China, to the delivery address specified by the customer is generally accepted. Deliveries to a packing station are not possible and should a packing station be indicated, the dispatch will be made without notice to the invoice address. The delivery time varies depending on the shipping service provider and can be delayed by holidays.

6.6 All devices are always re-checked by our team before delivery. In doing so, we will proceed according to a 22 point plan and check the quality of the display, speakers, camera, software and other points. After quality assurance, all data will be deleted from the device. If these data are accidentally left on the device, we ask you to delete them. This procedure guarantees that a fault-free device leaves our company.

7. Transportation damage and loss

7.1 TradingShenzhen carefully checks the goods before shipment and packs them carefully and without breakage. We ask you to carefully inspect the package before accepting and to report any damage directly to the present postal service. We ask you to contact us immediately if you find that the goods are damaged. We will then discuss the further process with you.

In the case of a DHL package, a damage must be recorded within 7 days. A description and the required form can be found at http://www.dhl.de/de/paket/hilfe-kundenservice/schadensanzeige.html. In this case you would then send an invoice for the actual value of the goods for DHL by e-mail.

Please state in the form that the package should be returned to us. As a rule, DHL will be reimbursed after a processing period. We do not take over the amount of the damage if DHL does not refund you!

For alternative transport providers the process differs at certain points and should be carried out in consultation with us.

7.2 If your package is lost, we will assume full responsibility and refund or replacement. Before we make a refund or provide replacement goods, we are entitled to submit an inquiry request. If this has been unsuccessful, you will receive a refund or a replacement delivery. If customers give a wrong address and for this reason do not receive the goods, you must pay for all costs incurred.

7.3 The total weight of the parcel will be sent to the customer with the shipping e-mail. We ask each customer to check the total weight when receiving the goods. Should it differ strongly, it may be possible that products have been stolen from the package. In this case you should contact us and, if necessary, make a damage claim to the shipping company.

For added security, we recommend opening the package in the presence of the post boot, or a second person. Optionally, the customer can also make a video when opening the package.

8. Retention of Ownership

We reserve the ownership of the goods until full payment of the purchase price is made.

9. Warranty claim

The warranty period of the respective manufacturing and shipping country shall apply. In China, the warranty period is one year from the date of purchase. The exclusion does not apply to claims for damages arising from gross negligence or willful violation of the seller's obligations as well as for any injury to life, body and health.

10. Customs Processing

Customers are required to inform themselves about customs duties and customs regulations in their country. All prices on the website are exclusive of customs duties and import VAT of the respective recipient countries.

For customers in Europe, most countries do not charge fees for smartphones, tablets or smaller gadgets. However, customers in Europe are obliged to pay import VAT, which may be levied by the respective country on the ordered item. As a rule, the import VAT (for example, 19% in Germany) is paid by DHL Express / postal service. If there are complications in customs clearance or if the fee you pay is too high, you can contact us at any time and we will help you with the processing. The import VAT is calculated from the declaration value (purchase price) + shipping costs.

On request, we will be glad to help you calculate the declaration value in order to estimate it correctly and cost-effectively.

11. Repair

Damage not covered by the warranty, such as a display break through a fall, can also be repaired by us. This also applies to damages that arise after the warranty. In order to provide you with an offer for the repair, we will ask you to describe the exact damage. The further processing takes place as in a warrantee case, with the difference that it is not repaired by the official manufacturer, but by an external service provider.

During the repair of the device it may be necessary to delete all data from the device. Ensure that you have a backup copy of all data stored on the device before sending the device. It is expressly pointed out that in the event of repair, the delivery condition is restored. TradingShenzhen assumes no liability for the costs of software configuration, loss of revenue, loss of data or software or any other consequential damages.

Please remove any codes, locking patterns or fingerprints from your phone. If your device can not be easily used by the service staff, the processing time may be prolonged. In this case, we do not offer any costs for incurred return costs.

12. Applicable law, Place of Jurisdiction, Contractual Language

Chinese law applies in Hong Kong; the application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

If the customer does not have a European general court of jurisdiction, probably he has moved his place of residence or his usual place of residence abroad after conclusion of the contract, or if at the time of the legal action no place of residence or habitual residence of the buyer is known, we are also entitled to sue at the registered office of the customer.

The necessary data of the customer, in particular name and address, are collected, processed and used for the purpose of the fulfillment of the contractual relationship.

Should one or more of these Terms and Conditions be or become invalid, the validity of the remaining terms and conditions shall remain unaffected.

The contractual language is English / German.

13. Disclaimer

13.1 TradingShenzhen assumes no liability for the actuality, correctness and completeness of the information provided on our website. Liability claims against TradingShenzhen, which refer to material or ideal damages caused by the use or non-use of the information provided or by the use of incorrect or incomplete information, are Generally excluded, as long as there is no demonstrable or gross negligence on the part of TradingShenzhen.

All offers are subject to change and non-binding. TradingShenzhen expressly reserves the right to change, amend, or delete parts of the pages or the entire offer without prior notice, or to terminate the publication temporarily or permanently.

TradingShenzhen is not the manufacturer of the goods offered on this website, unless expressly stated. The product packaging and accompanying documents may contain information that differs from and / or differentiates from the information provided on our website. We therefore recommend that you do not rely solely on the information that is displayed on our website, but always read the labels, warnings and instructions supplied with the goods before using the goods.

13.2 In the case of direct or indirect references to third-party websites ("hyperlinks") that lie outside the responsibility of TradingShenzhen, a liability obligation would only come into force in the event that TradingShenzhen is aware of the content and it is technically possible and reasonable , to prevent the use in the case of unlawful content.

TradingShenzhen hereby expressly declares that at the time of the link setting, no illegal content was recognizable on the pages to be linked. TradingShenzhen has no influence on the current and future design, content or origin of the link / linked pages. Therefore TradingShenzhen hereby expressly dissociates itself from all contents of all linked pages, which have been changed after the link setting. This statement applies to all links and references placed within the Internet site, as well as to foreign entries in guest books, discussion forums, link lists, mailing lists set up by TradingShenzhen, and in all other forms of databases, to which external access is possible. Liability for illegal, incorrect or incomplete contents and in particular for damages resulting from the use or non-use of such provided information is solely the responsibility of the provider of the site to which reference has been made, not the one who merely refers to the respective publication via links.

13.3 TradingShenzhen endeavors to respect the copyrights of the images, graphics, sound documents, video sequences and texts used, to use images, graphics, sound documents, video sequences and texts created by itself, or to access license-free graphics, sound documents, video sequences and texts.

All brands and trademarks mentioned within the Internet offer and possibly protected by third parties are subject without restriction to the provisions of the respectively valid trademark law and the rights of ownership of the respective registered owners. The mere naming does not lead to the conclusion that trademarks are not protected by the rights of third parties!

The copyright for published objects created by TradingShenzhen remains solely with TradingShenzhen. Reproduction or use of such graphics, sound documents, video sequences and texts in other electronic or printed publications is not permitted without the express consent of TradingShenzhen.

13.4 If there is a possibility to enter personal or business data (email addresses, names, addresses), this data are given by the user on an expressly voluntary basis. The use and payment of all offered services is permitted - as far as technically possible and reasonable - even without the provision of such data or under specification of anonymised data or a pseudonym. The use of contact data such as postal addresses, telephone and fax numbers and e-mail addresses published by third parties for the transmission of information not expressly requested is not permitted. Legal steps against the senders of so-called spam mails in the event of violations of this prohibition are expressly reserved.