MOULD KING 16042 Streetview Building - 3992 components - 3 floors

• Are there any customs duties on import?
• What does shipping in 3-5 Days mean?
• How long does it take before the package gets to me?
• Is absence of CE mark a problem during import?
• Is the device checked before departure?
• Will I receive an invoice?
• Will my data be treated confidentially when placing an order?
• Is there a 14-day cancellation period?
• How can I cancel my order?

• Defective Device on arrival, what’s next?
• How do I proceed if my device is defective?
• How long does a warranty or repair case take?
• Will I lose the warranty by flashing?

• Other shops have the device in German, why don’t you?
• Does the devices have a manual?
• What are dual SIM smartphones?
• Do the smartphones in Europe work without problems?
• What about updates on China Smartphones?
• How good is the quality of China Smartphones / Tablets / Gadgets?
• Trojans or Spam Ware on Xiaomi devices?

QUESTIONS ABOUT ORDER / SHIPPING / CUSTOMS

Are there any customs duties on import?

Customers are required to inform themselves about the customs fees and customs regulations in their country. All prices on the website are exclusive of customs duties and import VAT of the respective recipient countries. As we only offer Global Priority as a shipping method since recently, the import costs are taken over by the logistics company in China. So there is no further cost for the customer. Our company is located in Hong Kong and therefore a third country without VAT. This shipping method usually takes 2 weeks, but it is the most cost effective method.

What does shipping in 3-5 Days mean?

Like many other China Shops, we do not have a large stock, due to often price fluctuate in China. "Shipping in 3-5 days" means nothing else than to have the device in stock, or within a maximum of 5 days. It is then packaged and shipped.

How long does it take before the package gets to me?

The shipping process varies and is only conditionally influenced by us or the buyer. At best, between 5-10 days and in the worst case, about 10-14 working days. The rule is it is ready for shipping within 3-4 days and is send then to your counry. From the delivery to your location it takes around 10-14 days.

Is absence of CE mark a problem during import?

No, the European CE mark, as we know it, is not a "verification" seal, but an administrative symbol which expresses the freedom to market such marked industrial products in the European internal market. If you want to sell the goods as a trader, this sign is important to you. However, if you are a private individual, the CE mark is not important to you and should not hinder importation.

We even guarantee that every device from us comes, will arrive at your place.

Is the device checked before departure?

Yes, we take extra time and check all the features and the hardware. This includes camera, GPS, sensors, display, charging tests as well as an evaluation of external defects. If a new firmware is available for the device, we will install it. In the case of errors, an exchange will be carried out before shipment and a new functional device will be sent to the customer. We guarantee that our customers receive only faultless devices. If you do not agree to these tests, please let us know when ordering. Please keep in mind, however, that under certain circumstances - but in the rarest cases - due to the tests, images can remain on the device.

Will I receive an invoice?

Yes. As soon as you have paid, the invoice will available to you via the customer area. You can download and print them at any time. If there are any problems with customs, please do not hesitate to contact us.

Will my data be treated confidentially when placing an order?

We will treat your data confidentially. All orders are sent via an SSL-encrypted page. All passwords are encrypted in the database. Your data will not be passed on to third parties and will not be used by third parties for advertisement.

Is there a 14-day cancellation period?

Yes we offer a cancellation period, but be aware you have to pay the return costs, which can be quite expansive. We have a lot of reviews from known Youtubers / Blogs, which try to inform you about every product. Please inform yourself about the device before purchase to avoid misunderstandings.

How can I cancel my order?

As long as the package is not shipped and paid for, you can cancel your order at any time. Simply contact us through the contact form on our website. Please enter the order number in the subject line.

QUESTIONS ABOUT WARRANTY AND REPAIR

Defective Device on arrival, what’s next?

If the device is already defective, please contact us immediately. We test all devices for functionality, but in rare cases it can happen that the goods are damaged during transport. In this case, you will receive a new device free of charge and we will accept the shipping costs for the replacement and return delivery.

How do I proceed when my device is broken?

First, keep calm. Please contact us by e-mail, preferably the customer area in our shop. We will go through the errors, because, often, small software errors can be solved very easily with an update. If it is really a hardware fault, you can then make a warranty claim. You will receive further instructions from us.

In addition to the free shipping of your device to China and the free return, we also offer the possibility to use our repair partner in Germany, Austria, Switzerland or Poland for minor errors. This is much faster and completely free for you during the warranty period.

How long does a warranty or repair case take?

The duration of a repair depends on various factors, including the shipping time to China or the availability of spare parts in Germany with our repair partner.

Repair in Germany: This is possible if the spare parts are quickly available. Once you place a warranty or repair request, send the device to our repair partner and it should be back to you within a week. In the case of a warranty, we will assume the full costs, in the case of a repair order outside the warranty, you will pay less to our repair partner.

Repair in China: Should the fault not be repairable in Germany, the device must be taken to China. Do not worry, we will take shipment to China and back again. In the warranty period the repair is completely free of charge for you, for repairs outside the warranty period, we’ll charge a small fee. Usually, a repair in China takes 3-6 weeks, but don’t worry, you do not have to completely stay without a smartphone. We offer each customer the opportunity to send a loan-unit for the period of repair. This service is also free of charge.

Will I lose the warranty by flashing?

That depends on the update. If it is an official update, you can install it. If you do not know how to do this, you can contact us at any time. However, if you try to install a Custom ROM or root the device (except devices that are already rooted, such as Xiaomi devices), it is possible that the manufacturer denied the warranty, but wasn't the case till now. This must be decided on a case-by-case basis.

QUESTIONS ABOUT SOFTWARE / UPDATES / MISCELLANEOUS

Other shops have the device with Multilanguage, why don’t you?

Many other shops use Custom ROMs and can also offer German and other languages on the devices. The problem with such ROMs is that you can no longer update and it can often happen that there are Trojans, Spam Ware or viruses on it. We avoid this by using only the official ROMs, even if that means that we can only offer a device with English / Chinese.

Many customers come to us and ask us if we can flash their devices, where we unfortunately have to reject. The Custom ROMs have been installed by detours and often prevent a normal update or flash.

Does the device have a manual?

Most Chinese manufacturers only provide a Chinese short guide, but even renowned manufacturers such as Motorola or Apple do not have complete instructions nowadays. It is generally assumed that you can explore the system yourself, With MIUI or emotion UI you can easily find your way, because both Android manual are quite self-explanatory.

What are dual SIM smartphones?

Dual SIM means that you can insert two SIM cards into a mobile phone. You can use two SIM cards, also from different providers. Thus, for example, you can combine a low-cost data tariff and a low-cost telephone tariff, or use foreign cards if necessary.

Do the smartphones work in Europe without problems?

All smartphones and tablets, which offer mobile Internet and telephone calls, work in Germany & Co. without problems. We also offer only devices that work without problems in the European countries and the rest of the world. Although there are China Mobile versions, these are not offered by us.

What about updates with China Smartphones?

This is mostly due to the popularity and size of the manufacturer. Meizu or Xiaomi device regularly get an update than a completely new and small manufacturer. In our product selection, we ensure that we only offer high-quality devices that are regularly updated with updates. Xiaomi devices often get weekly updates and can quickly adapt the latest Android version. Also Meizu, Huawei, OnePlus, Realme or Oppo and Vivo offer the latest updates very quickly.

These can then be installed via OTA (Over The Air), or must be downloaded and then installed with the Updater app.

How good is the quality of China Smartphones / Tablets / Gadgets?

This is very different. We have set our goal to only offer high quality devices. We want to avoid mistakes that frustrate customers. China technology has improved considerably over the last few years and heard, as can be seen from the example of Xiaomi, to the best of what is currently available.

Trojans or Spam Ware on Xiaomi devices?

NO, definitely not with us. We pay close attention to the quality of the devices offered by us. With us, each device is checked for errors and installed with the new and current official ROMS. We use the latest official Xiaomi ROMS or Xiaomi.eu ROMS. There are no Trojans, viruses or other malicious software on it.

Many other shops use Custom ROMs and can also offer German and other languages on the devices. The problem with such ROMs is that you can no longer update and it can often happen that there are Trojans, Spam Ware or viruses on it. We avoid this by using only the official ROMs, even if it means that we can only offer a device with English / Chinese.

As also mentioned in the ComputerBild article here, we are called one of the few trustworthy shops.